Due to a manufacturer recall of a critical component in one of our data center Uninterruptible Power Supply (UPS) systems, CyberLynk engineers are coordinating an emergency replacement of that system with APC engineers during an off-hours maintenance window within CyberLynk's Milwaukee, Wisconsin (MKE1) data center. CyberLynk's goal is to successfully complete the task and restore service within the stated time frame.
Customers with affected devices are being notified via email of this maintenance window.
If you require further information, please feel free to reach out to support via your account portal. Our support ticket system will be staffed during this time and if you have any questions please reply to the maintenance email that is being sent to affected customers.
Posted Oct 17, 2024 - 10:24 CDT
This scheduled maintenance affects: MKE1 Core Datacenter Infrastructure and MKE1 Hosted Application & Dedicated Services (Voice Over IP Services (MKE1), Mac Hosting (MKE1), Web & Email Hosting (MKE1), File Sharing (MKE1)).