Resolved -
The upstream provider reports that splicing is complete, and we have confirmed traffic is flowing across the affected circuit. This issue is now resolved.
Aug 7, 19:17 CDT
Update -
The upstream provider has determined that approximately 300 feed of fiber needs to be replaced.
Aug 7, 14:16 CDT
Update -
The upstream providers splice team is working to isolate the fault in a 144-count fiber cable.
Aug 6, 19:35 CDT
Update -
The upstream provider continues to work on the issue. We will provide updates as we receive them.
Aug 5, 16:59 CDT
Identified -
The upstream provider has identified the issue.
Aug 5, 12:58 CDT
Investigating -
One of our upstream providers in our Milwaukee data center is experiencing a regional outage and we are following their updates as they address the issue. Customers traversing this provider may have experienced a latency spike as traffic was automatically rerouted over our other providers.
Aug 5, 12:14 CDT